Questions

No. We hold no inventory and have no showroom. We order from trade wholesalers and mills. The fabric ships from the supplier to you.

Usually one yard, set by the supplier. Sale and closeout goods often carry three- to five-yard minimums and some mills won't cut under two yards. Our minimum fee is $45 an order. We tell you the supplier's minimum before you pay.

Memo sets are free. Fabric is the supplier's price plus 15%, quoted as one per-yard figure, plus the carrier's shipping and sales tax where it applies. The yardage check and the cutting for approval are included. The how it works page has the full list.

The quote shows one per-yard price with our 15% in it. Trade houses don't allow their net prices to be published, so we state the fee rate instead of the net, and you can judge the total against any retail listing of the same fabric.

Memo sets are free. Fabric is paid against our invoice, in full, before we place the order, because the supplier charges us at the time of the order.

Stocked goods at the wholesaler leave their warehouse within a day or two of the order and travel by ground. Mill goods and special orders take weeks. The quote says which, and the memo set goes out by USPS Priority.

Up to eight memo samples matched to your brief, each with its spec sheet: width, repeat, match, railroaded or not, content, abrasion result and method, cleaning code, flammability and end use. A further round of up to eight is $15.

A snip from the roll your order will be cut from, sent before anything is cut, so you approve the colour of that dye lot rather than a memo from an older one. Most houses offer it; where they don't, we say so in the quote.

Not always. Fabric is dyed in lots and lots differ, sometimes visibly on natural fibres. The cutting for approval is from the lot you'll get; approve that one.

Where the supplier allows it, yes, for as long as they allow. We tell you the hold period when we send the cutting.

Yes. Give us the workroom's address and the job name, and the parcel goes there labelled with the job, the yardage and the dye lot, with the spec sheet inside. No extra charge.

Not once it's cut. No wholesaler takes cut goods back, so neither can we. Memos and the cutting for approval are there so you never pay for yardage you haven't seen.

Photograph it before cutting and tell us the same week. We take it up with the supplier on your behalf; what they replace or credit is what we pass on. Most houses replace flawed goods if they're uncut.

Yes, anywhere in the US the supplier ships. Memo sets go by USPS to any US address.

The Association for Contract Textiles' guideline for woven upholstery is 15,000 double rubs (Wyzenbeek) or 20,000 cycles (Martindale) for low-traffic use, and 30,000 or 40,000 for high-traffic use. More isn't a measure of lifespan.

Usually not. Drapery fabrics aren't tested for abrasion or seam slippage the way upholstery fabrics are. The end-use line on the sheet says what the mill intends it for.

No. The abrasion number is a lab result, not a lifespan, and the piece, the use and the cleaning decide the rest. We'll tell you what the number means against the trade guideline and leave the choice with you.